Guest Relations Supervisor till Sheraton Stockholm Hotel

Publiceringsdatum: 2025-05-19

Letar du efter ett jobb inom hotell, restaurang, storhushåll? Det är nu möjligt för dig att få jobb som hotellvärd/hotellvärdinna hos Förvaltnings AB Tegelbacken. Intresserade sökes för heltid-jobb hos Förvaltnings AB Tegelbacken - är du intresserad? De letar efter någon som vill jobba tills vidare.

Stockholm är platsen där detta jobb har sin tjänsteort. Om du tycker att det låter intressant att börja jobba hos Förvaltnings AB Tegelbacken i rollen som hotellvärd/hotellvärdinna så har de just nu en ledig tjänst som skulle kunna vara en perfekt match för dig! Förvaltnings AB Tegelbacken letar efter erfaren hotellvärd/hotellvärdinna som kan ansluta till deras team. Sista ansökningsdag är måndag den trettionde juni 2025.

Jobbannons

As we step into a new era with a fresh identity and fully renovated spaces, we are looking for a passionate and service-minded Guest Relations Supervisor to join our team. In this key role, you'll ensure our guests experience the very best of our renewed hotel from the moment they arrive. 

You’re a proactive problem solver, a team player with an eye for detail, and someone who thrives on creating memorable moments. You know how to anticipate needs before they arise, and you bring warmth and professionalism into every interaction. 

Working closely with our Head of Guest Experience, you will help define and deliver the exceptional service standards that our hotel is known for. 

Your key responsibilities will include: 

• Creating a warm, personal welcome and sharing key information with guests pre-arrival and on-site 
• Managing and motivating our porter team with a daily hands-on approach 
• Coordinating personalized welcome amenities based on guest preferences and VIP levels 
• Assisting in planning and executing guest-focused community events 
• Staying fully informed about all in-house and arriving guests, as well as hotel happenings that may affect the guest experience 
• Handling guest requests and working cross-departmentally to ensure seamless service 
• Personally greeting and following up with VIP guests, ensuring a luxury experience throughout their stay 
• Acting as a visible presence in the lobby, building genuine relationships with guests 
• Managing guest complaints swiftly and empathetically, following service recovery procedures 
• Keeping detailed records of guest preferences and feedback to support continuous service improvements

Who you are: 

• You bring 3+ years of hospitality or related industry experience, including 1+ year in a supervisory or guest-facing leadership role 
• You have a genuine passion for service and people, and it shows 
• You're resourceful, calm under pressure, and solution-oriented 
• You're knowledgeable about Stockholm’s food, culture, and events scene 
• You’re tech-savvy, ideally with experience using Opera/Protel and Microsoft Office 
• You are fluent in English and Swedish; another language is a plus 
• You’re confident, and represent luxury with humility and heart
• You’re flexible with working hours, including evenings and weekends as needed 

What we offer: 

• A dynamic and international work environment where no two days are the same.
• A chance to be part of a fantastic team in a hotel with a rich history and exciting future.
• Competitive salary and benefits in line with collective agreements
• A permanent, full-time contract following a 6-month probation period 

Ready to be part of something extraordinary? 

Join us as we redefine what world-class hospitality looks like in the heart of Stockholm. Apply now and help us create unforgettable moments for every guest. 

The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality

We have recently started our much-anticipated renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.

About Archer Hotel Management

Archer Hotel Management (AHM) is the operational arm of Archer Hotel Capital (AHC), committed to pioneering sustainable management of upscale and luxury hotels in Europe. AHM is dedicated to making a 'world of difference,' empowering teams to foster entrepreneurial cultures and deliver operational excellence. Our commitment includes achieving net zero carbon emissions by 2030 and gaining third-party certification for sustainable practices.