Concierge - Sheraton Stockholm Hotel

Publiceringsdatum: 2025-12-04

Funderar du på att söka jobb inom hotell, restaurang, storhushåll? En möjlighet har öppnat upp för dig att börja arbeta som hotellreceptionist hos Förvaltnings AB Tegelbacken. Om du vill arbeta heltid hos Förvaltnings AB Tegelbacken, har de just nu en tjänst tills vidare som kan passa dig.

Stockholm är platsen där detta jobb har sin tjänsteort. Förvaltnings AB Tegelbacken har just nu en ledig tjänst som hotellreceptionist. Om du vill ta din karriär till nästa nivå, ta en titt på deras jobbannons och se om jobbet passar dig! Bli en del av Förvaltnings AB Tegelbacken genom att ansöka till jobbet som hotellreceptionist senast torsdag den artonnde december 2025.

Jobbannons

Sheraton Stockholm Hotel is an iconic property centrally located in Stockholm, offering 463 newly renovated guest rooms, a vibrant food and beverage scene as well as a top-of-the-line meeting space. 

We are looking for a service-minded Concierge with a true love for hospitality and a talent for anticipating guests’ needs. You are someone who brings warmth, presence, and an effortlessly refined approach to every interaction, creating experiences that feel personal, memorable, and genuinely welcoming.

You will report directly to our Head Concierge and together with the Guest Relations Department will define the exceptional service standards that our property will be known for.

As a Concierge, you are a true experience-maker; curious, well-connected, and effortlessly personable. You introduce guests to our hotel and the best of Stockholm, offering thoughtful guidance, hidden-gem tips, and seamless support throughout their stay. With a blend of intuition, cultural fluency, and authentic style, you create meaningful moments and smooth solutions that feel personal, relaxed, and distinctly reflective of our lifestyle-driven hotel culture.

Key Responsibilities

• Warmly welcome guests and build genuine rapport before, during, and after their stay
• Provide expert local knowledge and tailored recommendations of Stockholm’s culture, restaurants, nightlife, arts, shopping, and experiences
• Arrange transportation services, restaurant reservations, tours, wellness bookings, and VIP experience appointments.
• Anticipate guest needs and deliver proactive service
• Handle special requests with confidentiality, discretion, and efficiency
• Work closely with Front Office, Guest Relations, Housekeeping, and Food & Beverage teams
• Maintain updated knowledge of local trends, new venues, cultural happenings, and city logistics
• Ensure all interactions reflect a luxury service mindset and the hotel’s brand standards
• Support international guests with cultural sensitivity and multilingual communication when possible
• Support, train, and guide both Guest Relations and Front Desk team members to ensure a high level of service throughout the hotel
• Exemplify LQA-guided service qualities through a calm and gracious presence, clear communication, proactive solutions, and sincere hospitality

Your Profile

• Passionate ambassador of Stockholm with good knowledge of the Stockholm local scene in terms of food and beverage, retail, arts and culture, and upscale services
• Minimum 2 years’ experience in luxury or upscale hospitality
• Fluent in Swedish and English; additional languages are an advantage
• Natural hospitality mindset with strong emotional intelligence
• Poised, calm, and solutions-oriented in all guest interactions
• Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure.
• Organized and detail-oriented.
• Proficient in hotel systems (Opera/Protel) and Microsoft Office
• Flexible and adaptable to varying schedules including evenings, weekends, and holidays based on business demands

What We Offer:

• A permanent full-time position following the 6-month probation period and we adhere to collective agreements
• The position is planned to begin on February 1, 2026
• Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene
• Employment in a company with great opportunities for growth, where our core value is "Putting People First"
• A dynamic and inclusive work environment
• Employee discounted rates at over 8500+ hotels worldwide
• A warm team culture that values authenticity, teamwork, and pride in service
• The opportunity to shape meaningful guest experiences at one of Stockholm’s premier hotels

Join our team and play a key role in creating memorable experiences for our guests!

About Sheraton Stockholm Hotel

Part of Marriott International’s global network, Sheraton Stockholm combines international standards with a uniquely local spirit. Operated by Archer Hotel Management, our mission is to deliver a modern guest experience: where tradition meets innovation, and every detail is designed for connection, comfort, and creativity.