Front Office Supervisor - Sheraton Stockholm

Publiceringsdatum: 2025-08-11

Letar du efter ett jobb inom hotell, restaurang, storhushåll? Vill du ta steget att arbeta som hotellreceptionist hos Förvaltnings AB Tegelbacken? Nu har du möjligheten. Intresserade sökes för heltid-jobb hos Förvaltnings AB Tegelbacken - är du intresserad? De letar efter någon som vill jobba tills vidare.

För detta jobb är det en fördel om du bor i närheten av Stockholm då det är tjänsteorten. Förvaltnings AB Tegelbacken har just nu ett ledigt jobb som hotellreceptionist. Söker du efter en spännande karriär som hotellreceptionist? Sök jobbet hos Förvaltnings AB Tegelbacken senast torsdag den sextonde oktober 2025 och bli en del av deras team.

Jobbannons

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability. 

We are now looking for Front Office Supervisor to lead the daily operations of our Front Desk and ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation. If you have a passion for hospitality, strong leadership skills, and a focus on delivering outstanding guest experiences, we want to hear from you!

As Front Office Supervisor, you are responsible for overseeing the daily operations and ensure delivery of high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests. 

This role involves leading the front office associates, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience.

Your Key Responsibilities:

• Manage daily front office operations, including scheduling and training.
• Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
• Coordinate with other departments to ensure smooth operations.
• Oversee check-in/check-out procedures and ensure adherence to company policies.

Your Qualifications:

• Minimum of 3 years of experience in the hotel industry.
• At least 1 years of team management experience in a leadership role in guest service or equivalent.
• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
• Ability to motivate and inspire the team.
• Proactive and independent work approach.
• Values active involvement in daily operations and considers leading the team essential.
• Excellent problem-solving skills with a focus on guest needs and expectations.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations with professionalism.
• Thrives doing operational work and engaging with guests

We offer: 

• A permanent, full-time position following a 6-month probation period and in accordance with the collective agreement.
• An opportunity to be part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene.
• Great opportunities for career growth.
• A dynamic and inclusive work environment.
• Employee discounted rates at over 9,000 hotels worldwide.

If you would like to know more about the role please contact our Front Office Manager, Carl Ström at carl.strom@sheratonstockholm.com

Selection and interviews are conducted on an ongoing basis and the position may be filled before the final application deadline, so please submit your application as soon as possible.

Welcome to submit your application to Sheraton Stockholm Hotel!

The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality 

We have recently started our much-anticipated renovation journey at Sheraton Stockholm.  This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team. 

About Archer Hotel Management

Archer Hotel Management (AHM) is the operational arm of Archer Hotel Capital (AHC), committed to pioneering sustainable management of upscale and luxury hotels in Europe. AHM is dedicated to making a 'world of difference,' empowering teams to foster entrepreneurial cultures and deliver operational excellence. Our commitment includes achieving net zero carbon emissions by 2030 and gaining third-party certification for sustainable practices.